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FAQ | FAQ – gyst  

FAQ

FAQ

Q:  How do I get Gyst?
A:  We are available on the Google Play Store for Android users.  The iOSversion is in development. 

Q: I want to install Gyst but haven’t received the verification code. How can I get it?
A: Send an email to support@gystapp.com and include your mobile phone number, including the country code, and we’ll email it to you.

Q: Can I communicate with non-Gyst users?
A: You bet!  Unlike many messaging apps, Gyst does not require both the sender and receiver to have Gyst installed.  Of course we think both sides should so everyone gets all the benefits.

Q:  Will Gyst work on my iPhone?
A:  Not yet, we’re recruiting Android users for now.  But please stay tuned.

Q: Will I have access to my existing texts when using Gyst?
A: Yes – Gyst imports your existing texting history.  

Q: Where are my messages stored when using Gyst?
A: Gyst message are stored securely on your phone and on our servers.

Q: Does it cost money to send or receive messages in Gyst?
A: When you communicate with non-Gyst users, you are using the same SMS/MMS plan that your native texting app uses.  When you communicate with other Gyst users, you are using the internet (WiFi or cellular data) so there is no impact to your texting plan.  

Q:  Does Gyst use the same gestures as standard Android apps?
A:  Yes, for the most part the gestures in Gyst conform to Android standards.  However, we’ve implemented some advanced, unique Gyst gestures.   For more information, click here to see our video on gestures.

Q: Does Gyst sync with my contacts and calendars?
A: Yes.  Gyst has access to all the same contacts and calendars as other apps on your phone. With Gyst you can get them all in one place, along with your texts and tasks, so there’s no need to jump between apps.

Q: Why do non-Gyst users have to go to a landing page to see attachments?
A:  There are many benefits to our approach:

  • Gyst does not impose size limits on files – your native message app does.
  • You can send any type of attachment – not just pictures and videos.  (PDFs, PowerPoint, documents, etc..)
  • Recipients can view attachments without having to download them and consume phone storage.  
  • Recipient’s data plan isn’t impacted downloading large files (unless they choose to) – they can view large files when they are on WiFi.
  • Speed – when the phone is connected to WiFi – download performance should be much faster than cellular data.

Q: How do I set and change priority of a message in my inbox?
A: Simply tap the lower right-hand corner of a message to select 1, 2 or 3 levels of priority.

Q: How do I label messages and move them out of my inbox?
A: Swipe left or right on a message, tap the “label” icon.

Q: How do I send a quick reply to someone when I don’t have time to type?
A: Swipe left or right on a message, tap the “quick reply” icon.

Q: How do I send my calendar availability to someone else?
A: Tap the “Converse” icon (third icon in the bottom toolbar), go to the additional options menu, select “Send availability”.

Q: How do I send business documents (.ppt, .pdf, .docx, etc..)?
A: Tap the paperclip and select “My Files” or “Dropbox” and navigate to where you have them stored.

Q:  I can’t find a message that I’m certain was there before.
A:  Two areas to check:

  • Look at the Find Icon (magnifying glass icon on the right of the bottom toolbar).  If there is a blue dot you have a search, sort or filter active that is likely impacting your screen’s view.  Tap the icon to open the find dialogue and clear the filter.
  • See if the conversation is under a different label and is not in the Inbox –  tap on the Gyst icon to open the menu and tap on the labels listed.

Q:  How do I uninstall Gyst and ensure that all of my data is deleted from your servers?
A: If you are certain that you are done using Gyst and want us to remove all of your data from our servers, please send us the following email request to de-register your account:

SUBJECT: Gyst deregistration request
In the body of the email please provide:
  • Your full name
  • Your mobile phone number that was using Gyst
  • Feedback for us on the reason you are deregistering

Q: I tried Gyst and uninstalled it. Now I no longer receive messages from other Gyst users.  How do I fix this?
A: Even though you uninstalled Gyst, your Gyst account is still active.  Re-install Gyst and the missing Gyst messages will be received.  If you are certain that you are done using Gyst, please send us the following email request to de-register your account:

SUBJECT: Gyst deregistration request
In the body of the email please provide:
  • Your full name
  • Your mobile phone number that was using Gyst
  • Feedback for us on the reason you are deregistering